Citation - Fidel, R., Mark Pejtersen, A., Cleal, B., & Bruce, H. (2004). A multidimensional approach to the study of human information interaction: A case study of collaborative information retrieval. Journal of the American Society for Information Science and Technology, 55(11), 939-953.

Keyword - Information Behavior, Cognitive Work Analysis, collaborative information behavior

• 背景/動機：以往人資行為研究大多專注在單一面向：心理或社會。本研究試圖結合這兩者。
  While most research in the area of human-information behavior has focused on a single dimension—either the psychological or the social—this case study demonstrated the importance of a multidimensional approach.
• 假定：
• 方法：此一微軟設計工程師的「協同資訊檢索行為」實地研究，採用認知工作分析框架(Cognitive Work Analysis framework) ，運用了觀察與訪談方法。由不同面向解釋各個參與者「協同檢索行為(CIR)」所面臨不同層次的挑戰：在認知、任務與決策、組織與團隊、以及組織文化。
  The Cognitive Work Analysis framework guided this field study of one event of collaborative information retrieval (CIR) carried out by design engineers at Microsoft, including observations and interviews. Various dimensions explained the motives for this CIR event and the challenges the participants encountered: the cognitive dimension, the specific task and decision, the organization of the teamwork, and the organizational culture.
• 資料：
• 發現：雖然各面向之間難以切分，且所有面向都是互相相關的，但仍能發現一些設計工程師投入在協同檢索的理由，如，當他們新加入這個組織或團隊時、當資訊呈現出許多不同的解釋時、當需要許多沒有被文件化的資訊時。
  Even though it is difficult at times to separate one dimension from another, and all are interdependent, the analysis uncovered several reasons for design engineers to engage in CIR, such as when they are new to the organization or the team, when the information lends itself to various interpretations, or when most of the needed information is not documented.
• 貢獻：類似的多面向研究能增進我們對人資行為的理解。
  Similar multidimensional studies will enhance our understanding of human-information behavior.

• Approaches to the Study of Human-Information Interaction
  • The Psychological Approach
  • The Social Approach
  • Multidimensional Approaches
• The Conceptual Framework: Cognitive Work Analysis

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