Power politics and mis implementation / Markus(1983)

Citation - Markus, M. L. (1983). Power, politics, and MIS implementation. Communications of the ACM, 26(6), 430-444.

Keyword -

討論對系統(MIS)導入的抗拒(resistance),提出有三個理論面向:(1)因為人本身性向對系統的抗拒;(2)因為系統設計不良產生的抗拒;(3)因為系統與使用脈絡互動不良產生的抗拒。

並以某財務資訊系統的導入個案,來呈現這三種理論面向對個案的解釋。

Content

TABLE I, Theories of Resistance: Underlying Assumptions

People Determined System Determined Interaction Theory
Cause of resistance Factors internal to people and groups

Cognitive style
Personality traits
Human nature
System Factors such as technical excellence and ergonomics Interaction of system and context of use
Assumption about purpose of information systems consistent with Rational Theory of Management,
Assumption about organizations
Assumption about resistance

Note

  • 此論文是初期,為MIS導入實務提供理論性分析架構的主要文章。
  • 對「抗拒」假定的討論
  • []Socio-technical 能解釋高強度的系統導入失敗,在Personal, Systematic 兩方面都無法解釋時,Socio-technical 觀點能提出解釋。

Metadata

file link - Google Schloar, XXC