Citation - Markus, M. L. (1983). Power, politics, and MIS implementation. Communications of the ACM, 26(6), 430-444.
Keyword -
討論對系統(MIS)導入的抗拒(resistance)，提出有三個理論面向：(1)因為人本身性向對系統的抗拒；(2)因為系統設計不良產生的抗拒；(3)因為系統與使用脈絡互動不良產生的抗拒。
並以某財務資訊系統的導入個案，來呈現這三種理論面向對個案的解釋。
TABLE I, Theories of Resistance: Underlying Assumptions
| People Determined | System Determined | Interaction Theory | |
|---|---|---|---|
| Cause of resistance | Factors internal to people and groups – Cognitive style Personality traits Human nature | System Factors such as technical excellence and ergonomics | Interaction of system and context of use |
| Assumption about purpose of information systems | consistent with Rational Theory of Management, | ||
| Assumption about organizations | |||
| Assumption about resistance |
file link - Google Schloar, XXC