For knowledge workers, Davenport outlined five customizable approaches for intervening in and improving knowledge work:
Process and Measurement, 知識活動的程序: A three-step model for matching different knowledge activities—creating, distributing, or applying knowledge—to specific process interventions. 創造知識、散佈知識、應用知識
Organizational Technology, 組織性技術: Alternatives to company-wide knowledge repositories, including strategies such as embedding knowledge into the knowledge workers’ job process, performance support and role-specific portals, automated decision-making processes, and more. 組織的知識倉儲、鑲嵌於知識工作者工作過程中的策略、支援性個人資訊入口、自動決策技術、等
Personal Technologies, 個人性技術: Strategies for utilizing technologies such as PDA’s, instant messaging, pagers, laptops, and other devices to help individual knowledge workers to process information and knowledge more effectively and efficiently. 個人數位助理(PDA)、IM、筆記型電腦、等等協助知識工作者更有效且迅速的處理資訊與知識的設備
Social Networks, 社會網絡: Ways to facilitate collaborative networks through which high-performing knowledge workers can quickly find and share valuable information 能尋找與分享有價值資訊的知識工作者網絡
The Physical Workspace, 實體的工作空間: Ideas for rethinking the physical work environment in ways that optimize the performance of various types of knowledge workers.